Before thinking of patronizing that 3g or 4g broadband internet service provider for access to the web with your mobile cells, smartphones or PC, below are the leading and trending factors that need to be considered for you to enjoy a better internet service delivery and in turn have good value for your chips without any unjustifiable daunting internet connectivity problems and issues
1. Customer Care Service
At least Airtel renders the fastest hook-up time with a response while trying to get across via their customer care line. Though the system has flaws, it’s poorly managed.
Local ISP Case Study
Among all the Nigerian broadband internet service providers, Glo–121 still ranks better with good and courteous customer care conversation response, followed by MTN. One thing that makes Glo customer care service rock is that they don’t end a call after any conversation with a customer; instead, they simply say Would that be all, If your response is yes, they kindly say You may now end the call.
2. Internet Connection Downtime
MTN is perpetually known for frequent lost time or interruption of internet connection, making you start establishing a connection every time. Connection stoppage is very rare with GLO, Airtel, and Etisalat, except if they are experiencing an unavoidable offshore barrier..
3. Flexibility and Intuitive Innovation
I learnt that Glo now offers “internet subscription connection bundle sharing,” a me2U feature alike for sending airtime. This allows you to automatically share your internet connection bandwidth, popularly known by several youths as “megabytes” or “Gigabytes,” especially by most mobile 2go.com users.
With this feature, you can subscribe and share your internet connection, airtime, and space with friends and loved ones on the same network. Ain’t this a simple smart move if you ask me?
Another innovative move is the recent first-of-its-kind service introduction by Airtel that allows its users to use a BlackBerry subscription that is valid on both mobile phones and PC. If you are subscribing to the normal Airtel PC internet plan, you pay more for a little bandwidth.
The only drawback is that if your megabytes or gigabytes get exhausted before your airtime validity period (date), you can’t manually or automatically renew it until you call their customer care on 111 to have it done for you.
Another flexible thing currently run by most network operators is being able to pay for an internet subscription via ATM and POS terminals online, even from the comfort of your home, just at your fingertips if you have receptively opted for an online banking service.
4. Availability and Proximity to 3G/4G Coverage Access
3G/4G simply means a wireless communication technology structured to deliver high-speed internet access, also known as HSPDA, capable of transmitting both light and heavy digitalized voice, video, and multimedia files
Though most network operators and ISPs have now switched their internet connection from 2G to 3G, 3.5G, and 4G, as the case mig, ht be, as well as on occasion, serves, such service is still unevenly available to all locations nationwide.
MTN has a wi GGer 3 GG internet across the country, followed by GLO, then Etisalat, followed by Airtel. If you are in a location almost at the outskirts of the city, you may not enjoy strong 3G access, but EDGE, which is relatively weaker in speed compared to 3G.
5. Reliability, Speed, and Other Users’ Experiences
Like I said above, reliability and speed are one of the core attributes of internet connections that you should not ignore if you don’t want to get annoying internet connection error messages as a result of poor network service.e
One of the popular places to find out what other internet users’ experiences about a specific internet connection provider are, is to ask friends on Facebook.
I think I would rather stop here, as the post is getting too lengthy. I think 5 tips will put you on guard, thereby helping to prevent and remedy the worst internet connectivity problems and issues that emanate as a result of your ISP and network operators’ fixable inefficiencies and weaknesses that most of them have reluctantly refused to fix.
Let me know what exactly your experience has been with any network operator over the past couple of years.